AUSTRALIAN DESIGNED + PRINTED | A F T E R P A Y

FAQ

FAQ

WHY CANT MY ORDER ARRIVE IN 2 DAYS?

Our apparel is made to order, meaning we don't mass produce our T'shirts, and want to reduce our waste and environmental impact. There is so much textile going to waste in the fashion industry each year.

Traditionally we used to produce items to sell, so they’re always manufactured in bulk and there is always a large number unwanted. We now only print a product when you place an order for it.

Our apparel is made to order, which is why is may take a little longer... you maybe the only one wearing the T'shirt you have chosen. 

WILL THE T'SHIRTS FIT ME?
We have 3 types of T'shirt, and they are not all equal, so when choosing your T'shirt we have provided a guide - click here to find your best fitting T'shirt

ORDER CONFIRMATION
We always send confirmation by email or sms, (it is automated and sent within seconds of ordering) if you haven't received a confirmation please check your junk mail.

HOW DO I TRACK MY ORDER?
You will receive you an email or sms advising your order has been sent, if you don't receive this check your junk folders or please contact us.

I ONLY HAVE 1/2 MY ORDER.. WHY?!
We ship from 2 locations  - from Ballarat, Victoria and from our Print House in Melbourne, so you may receive 2 parcels at different times.

DO YOU HAVE STOCKISTS?
Check out our Stockists, click here
WHERE ARE THEY MADE?

Being local is important to us...we print our apparel in Melbourne.
Our posters, greeting cards and packaging is all printed in Ballarat.

WHERE DOES THE APPAREL COME FROM?
Our apparel is printed, packed and posted from Melbourne. The garments are supplied by AS Colour and ethically manufactured in Bangladesh, one of the largest garment production capitals in the world, AS Colour, the details of their supply chain can be found here

While we would like to use Australian products this is unfortunately not possible, we need consistent supply of reasonably price garments.  

 

HOW DO I LOOK AFTER MY T'SHIRT?

Wash inside-out in a standard washer on a cold wash of your preferred setting. We recommend hang drying for best results, however the use of a regular dryer is just fine. Shrinking in our shirts is extremely minimal.

DO NOT IRON the PRINT! (pretty please) 

Our look is vintage... and the way we print fading is expected. So fading can be expected for all Direct to Garment prints. On white or lighter shirts in particular, you will see some on the first wash, and then it stabilises. The cotton itself moves/fibrillates which can look like fading, this is normal for all shirts.

HOW DO I CONTACT YOU?
Click here

MY CAR IS NOT THERE!
We design cars that appeal to us and and we know will make a great T'shirt. Each design is created by hand and as you can imagine some take hours.

We have a long list of possible designs for the future, if you didn't find your car let us know! we can add you car to our list and update you by email.

Click here to send us the car you love! 

WANT TO RETURN IT? 
No dramas. To return or exchange an item, follow the steps here 

If you got this as a gift, just let us know the name of the person who purchased the T-shirt.

EXCHANGE
We know it can be hard to buy clothes online the sizing can vary. If the T-shirt is not the right size just send it back to us with your name and order number and the size you require.

We will order a new T-shirt at no extra charge (one exchange only per T-shirt), please note only the change size is free. For shirt colours and design changes, an additional charge may incur amounting $7.50 for each required change.

Return Address: C/ Garage79 PO Box 28W, Ballarat West 3350

PAYMENT
Can be made by Credit Card, Paypal, Afterpay or Google Pay

WHY IS THERE A DIFFERENT COMPANY NAME ON PAYPAL PAYMENT
Our trading name is Garage79, however if you pay by Paypal you may see our company name - Organised Success. but it is still us! 

 

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